Unified Communications as a Service (UCaaS) combines voice, video, messaging, and collaboration tools into one cloud-based platform. Learn how BIT365 delivers tailored UCaaS solutions to help business owners simplify communications, support hybrid work, and scale operations effectively.
If you’re running a modern business, chances are you’re juggling multiple communication tools—email, phone calls, chat apps, video meetings, and maybe even a contact centre platform. It’s a lot to manage, and worse, these tools often don’t talk to each other.
That’s where Unified Communications as a Service (UCaaS) steps in. It brings all your communication channels—voice, video, messaging, file sharing, conferencing—together into one cloud-based platform. The result? A more connected, responsive, and flexible way to work.
At BIT365, we specialise in delivering and supporting UCaaS solutions for businesses of all sizes. We make setup, configuration, and integration easy—so you can focus on running your business, not managing tech.
UCaaS is short for Unified Communications as a Service, a cloud-based solution that integrates a wide range of communication tools into a single, unified platform. This typically includes:
Because UCaaS is hosted in the cloud, it’s accessible from anywhere with an internet connection—making it ideal for hybrid and remote work environments. It’s also subscription-based, so you avoid large upfront costs for hardware and maintenance.
Here’s why more business owners are making the switch to UCaaS:
Several major platforms are delivering powerful UCaaS capabilities, and depending on your business needs, you may choose one that integrates well with your existing systems.
Webex is a robust UCaaS platform that combines video conferencing, messaging, calling, and file sharing into one experience. Known for its enterprise-level security and advanced meeting features like AI-driven noise cancellation and live translation, Webex is a great option for businesses that prioritise polished, secure communication.
Already using Microsoft 365? Microsoft Teams Phone extends Teams into a fully-fledged calling solution. It allows you to make and receive calls directly within Teams, replacing your traditional phone system. When paired with the right backend provider, Teams Phone becomes a highly efficient and user-friendly UCaaS option.
At BIT365, we partner with Access4, a leading provider of cloud communication infrastructure, to offer a fully managed, white-labeled UCaaS service. That means we bring our clients all the benefits of a best-in-class platform—reliability, scalability, and robust feature sets—while delivering it under our own brand, with our local support and hands-on expertise.
We handle everything from:
You don’t have to deal with multiple vendors or confusing tech jargon. BIT365 takes care of the technical side so your team can focus on what they do best.
Not all UCaaS solutions are the same. Your business might need:
That’s why BIT365 offers tailored options based on your goals, industry, and existing tools. Whether you're upgrading from a legacy phone system or rolling out a new remote-friendly setup, we’ll help you choose the right mix.
Unified Communications as a Service isn’t just a tech upgrade—it’s a smarter way to run your business. With everything integrated into a single, cloud-based platform, your team can move faster, collaborate better, and stay connected no matter where they are.
At BIT365, we bring the technology and the support you need to make UCaaS work for your business. Whether you’re looking to migrate from an old PBX, deploy Microsoft Teams Phone, or explore options like Webex, we’ve got the experience and partnerships to make it happen.
Ready to modernise your business communications?
Let BIT365 show you how UCaaS can transform the way your team works—without the tech headaches.
